FAQs
Quick answers to the most common questions about your account, payments and verification. Cannot find yours? Contact support through the online chat, by e-mail or by phone.
Account
How do I confirm my e-mail?
Log in, open your profile and press Confirm email. Then open the link from the letter we send you. If there is no letter in your inbox, check the spam folder.
How do I confirm my phone number?
Log in, open your profile, enter your phone number and press Confirm number. Type the code from the SMS in the pop-up window and press Confirm. If the SMS does not arrive, press Resend SMS.
How do I recover my password?
Press Restore under the password field in the login window, choose the E-mail or Phone tab, enter your details and press Reset. Then follow the instructions in the letter.
How do I change my name, phone number or e-mail?
You cannot change these yourself, because each change needs an extra check on our side. Contact support and the team will help.
Cash transactions
How do I make a deposit?
Open the Cashbox, choose a payment method, enter the amount and follow the steps on the payment page. If you want a bonus, activate it before you deposit.
How do I withdraw funds?
Confirm your phone and e-mail, wager each deposit at least x3, finish the conditions of any active bonus and upload your documents. If you played with bonus money, you need a deposit made in the last 30 days. Then create the request in the Cashbox with the correct payment details.
What is a threefold turnover of a deposit?
Each deposit has to be wagered three times before you can withdraw winnings. For example, if you deposit 10 €, you need to place bets for 30 € in total.
How long does a withdrawal take?
A request is usually processed in 24 to 36 hours. It can be faster if your documents are already uploaded in your profile.
Where can I see the status of a withdrawal?
Open the Cashbox and press Withdrawal history. All your requests and their statuses are listed there.
Can I use several payment methods?
Yes, you can deposit with any method available in the Cashbox. If a request to a method you used before cannot be created, choose another one. Additional checks may be needed in this case.
Verification
How do I verify my identity?
Upload a photo of your driving licence, ID card or both sides of your passport spread. It must show your full name and date of birth exactly as in your profile, the document number, the issue date and the expiry date. The whole document must be clearly visible.
How do I verify my address?
Upload an official document with your full name, home address and issue date, no older than 6 months. A bank statement, a utility bill or a letter from a government body will do.
How do I verify a Visa or Mastercard?
Take photos of the front and back of the card. They must show the first 6 and last 4 digits, the cardholder name and the expiry date. If your name is not on the card, add a statement with your name and the last four digits. For a virtual card, send screenshots of the app page with the same data.
Which statement do I need for a Revolut card?
A Card Confirmation statement listing all your Revolut cards.
How long does a document check take?
Documents are checked faster when you have an active withdrawal request. Without one, they are reviewed in order of arrival.
Can I use a residence permit instead of a passport?
Yes, if you do not have a passport.
I rent my home and do not use bank cards. What address document can I send?
Any official document with your full name, home address and an issue date no older than 3 months.
Why do you need my address?
The site rules list countries where playing is not allowed. Your address shows that you do not live in one of them.
Why do you ask for a selfie with my passport?
It prevents anyone else from using your documents.
Can I hide part of my passport number?
No. The series and number must be fully visible: it is the only way to confirm the document is genuine.