How to Cash Out Your Winnings at Slotonauts

Withdrawal Rules at a Glance

The main rules in one table:

Payment Methods

The footer of the site lists the methods available for payments. Cards and mobile wallets sit next to UK banks, a neobank and crypto:

Two rules apply to every method. A withdrawal to a Mastercard credit card is not possible, so the money is returned by another method. Payments from third parties are not accepted either: the account, the card and the wallet must all be yours. The site does not list a separate payout time for each method, so the general processing time below applies.

Before You Request a Payout

Most delays happen because one of these conditions was not met. Go through the list before you press withdraw:

• Confirm your contacts. In your profile, press Confirm email and open the link from the letter, then press Confirm number and enter the SMS code.
• Wager each deposit at least x3. This is an AML rule: if you deposit 10 €, you need to place bets for 30 € before you cash out.
• Finish the active bonus. All its conditions must be met first.
• Have a recent deposit if you played with bonus money. You need a deposit made in the last 30 days.
• Pass verification. The document check is described below.

The bonus rules, including the 2 € max bet and the games that do not count, are listed with each promotion.

How to Request a Withdrawal

Once the conditions are met, the request itself is quick:

1. Sign in to your account.
2. Open the Cashbox.
3. Switch to withdrawal and choose a method.
4. Enter the amount within the limit shown for that method.
5. Confirm the request.
6. Upload documents if the site asks for them.
7. Follow the status in Withdrawal history.

Verification Documents

Verification is required before a withdrawal. The site may ask for:

• a passport, ID card or driving licence;
• proof of address no older than 3-6 months;
• a photo of your card showing the first 6 and last 4 digits;
• for Revolut, a Card Confirmation statement;
• sometimes a selfie holding your document.

A few tips help the check go through the first time. Take a sharp photo in good light, make sure the whole document is in the frame with all four corners visible, and upload everything in advance rather than on the day you want to cash out.

Processing Time and Tracking

A request is usually processed in 24-36 hours, and it goes faster when your documents are already approved. Once the payout is confirmed, the time it takes to reach you depends on your bank or, for crypto, on the network. You can check the status at any moment in the Cashbox under Withdrawal history.

Why a Withdrawal Can Be Delayed or Declined

If a request is stuck, the cause is almost always on this list. Each one has a simple fix:

Depositing With a Payout in Mind

A smooth withdrawal starts with the deposit. Pick a method you can also withdraw to, which rules out a Mastercard credit card. Decide on the bonus before you pay: activate it before the deposit, or do not take it at all. With an active bonus, keep your bets at 2 € per spin or less.

Need Help With a Payment?

Open the Online Chat, write to customercare@slotonauts.email or call +44 124 134 0777. Common questions are answered under Cash transactions on the FAQs page. When you contact support, have the date, the method and the amount of your request ready.